Shipping policy

Shipping Policy

This page outlines how and where we ship, how long it takes, and what to do if something goes wrong in transit.

Where We Ship

We ship worldwide. If your country appears at checkout, we deliver there. If it doesn't and you'd like to order, reach out at diogocadavez@hotmail.com.

Types of Products & How They Ship

Not all products in the store are fulfilled the same way. Please read below so you know what to expect for your specific order.

Prints & Tote Bags — Fulfilled by Gelato

Art prints and tote bags are produced on demand by Gelato, a global print-on-demand network. Each piece is made specifically for your order, at the production facility closest to you whenever possible.

Production time: 1–3 business days after order confirmation.
Estimated delivery after dispatch: 2–5 business days within Europe, 2–6 business days in North America, and up to 5–14 business days elsewhere, depending on destination and carrier.

Because these are produced and shipped directly by Gelato, you'll receive a dispatch confirmation and tracking link once your order leaves the facility.

Original Artworks — Shipped Personally

Single original pieces are one-of-a-kind works packed and shipped directly by me, with the care they deserve.

Processing time: 2–5 business days from order confirmation.
Estimated delivery after dispatch: 3–7 business days within Europe; international delivery times vary by destination. You'll receive a tracking number by email once your order is on its way.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and the product type. You'll see the exact cost before completing your purchase.

Tracking Your Order

Most orders include tracking. Once your order is dispatched — whether by Gelato or by me — you'll receive a confirmation email with tracking information where available.

Customs, Duties & Taxes

Whenever possible, print orders are produced locally in or near your country, which means most customers won't face customs charges. However, for orders shipped across customs borders (for example, outside the EU), any import duties, taxes, or fees applied by your country are the responsibility of the customer. These charges are set by your local customs authority and are not included in our prices or shipping costs.

Lost, Damaged, or Delayed Orders

If your order hasn't arrived within a reasonable time after the estimated delivery window, contact us at diogocadavez@hotmail.com with your order number and we'll sort it out.

If your order arrives damaged, check our Refund Policy for next steps. In most cases a replacement or refund can be arranged based on photo evidence — no need to return the item.

Incorrect Shipping Addresses

Please double-check your address before placing your order. We can't be held responsible for orders shipped to an incorrect address provided at checkout. If you catch a mistake, contact us immediately — if production or packing hasn't started yet, we may be able to fix it.